FAQs

How do I submit a maintenance request?

You can easily submit a maintenance request through our online resident portal. Simply log in, provide details of the issue, and our maintenance team will promptly address it.

What should I do if I have an emergency maintenance issue after hours?

For emergency maintenance issues after hours, please contact our emergency maintenance hotline at [emergency hotline number]. Our team is available 24/7 to assist you with urgent matters such as plumbing leaks or HVAC failures.

Can I pay my rent online?

Yes, we offer convenient online rent payment options through our resident portal. You can securely pay your rent using a credit card or bank transfer at your convenience.

What is the pet policy?

Each property listing includes specific information about our pet policy. All pets and ESA animals require a pet profile (or no pet profile) here.

Please consult your lease agreement or reach out to our office for precise details regarding pet restrictions, associated fees, and any necessary documentation.

How do I request permission to make modifications to my unit?

Requests for modifications or alterations to your unit must be submitted in writing for approval. Please contact our office for more information on the modification request process.

Is the deposit refundable?

Yes. As per California law, the deposit is refunded within 21 days after you vacate, less any damages/cleaning.

My lease expiration is coming and I want to move out. What do I do?

Our policy is that you submit online through your portal your request in writing 30-days prior to your lease end date.

Who is responsible for paying for repairs and maintenance requests?

The owner of the property is responsible for standard repairs and maintenance on the property. If a resident causes damage due to negligence, they will be charged for the repairs.