Tenant Portal

Privacy Policy

Effective Date: November 26, 2024

Roberts Real Estate and Property Management (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.robertsrepm.com (“Site”), contact us, or use our services.

If you have any questions or concerns about this policy, please contact us at:

  • Address: 11325 La Mirada Blvd, Whittier, CA 90604
  • Email: in**@ro*********.com
  • Phone: (562) 903-1139

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

a. Personal Information

We may collect the following personal information when you voluntarily provide it to us:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Property details (e.g., property address, rental inquiries)
  • Financial information (for applications or transactions)

b. Non-Personal Information

When you visit our Site, we may collect non-personal information, such as:

  • Browser type and version
  • IP address
  • Device type
  • Pages visited on our Site
  • Date and time of your visit

We use cookies and similar technologies to collect this information (see Section 5).

2. How We Use Your Information

We use the collected information to:

  • Respond to inquiries or requests.
  • Provide real estate and property management services.
  • Process rental applications and payments.
  • Communicate with you about updates, promotions, or changes to our services.
  • Improve and optimize our website.
  • Ensure compliance with legal obligations and enforce our agreements.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Trusted third parties who assist us in providing services (e.g., payment processors, background check providers).
  • Legal Compliance: Authorities or legal entities if required to comply with applicable laws or to protect our rights.
  • Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred to the new entity.

4. Data Security

We take reasonable precautions to protect your personal information. Our measures include:

  • Encryption of sensitive data.
  • Secure servers and restricted access.
  • Regular monitoring for potential vulnerabilities.

While we strive to protect your information, no system is completely secure. We cannot guarantee the absolute security of your data.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies may collect data about:

  • Site usage patterns.
  • Preferences for future visits.

You can adjust your browser settings to disable cookies; however, this may limit certain functionalities on our Site.

6. Your Privacy Rights

a. California Residents

Under the California Consumer Privacy Act (CCPA), California residents may have the right to:

  • Request access to personal information we have collected.
  • Request deletion of personal information, subject to legal or business exceptions.
  • Opt-out of the sale of personal information (note: we do not sell personal information).

To exercise these rights, please contact us at in**@ro*********.com or (562) 903-1139.

b. Other Rights

Depending on your location, you may have additional rights under local privacy laws. Contact us for specific information related to your jurisdiction.

7. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing personal information.

8. Children’s Privacy

Our Site and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected such information, we will take immediate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Mailing Address: 11325 La Mirada Blvd, Whittier, CA 90604
  • Email: in**@ro*********.com
  • Phone: (562) 903-1139

Thank you for trusting Roberts Real Estate and Property Management. We are committed to safeguarding your privacy while providing exceptional service.