Maintaining a safe and comfortable living environment is important to us at Roberts Real Estate and Property Management. If you experience any maintenance or repair issues during your tenancy, we have a streamlined process in place to ensure that your concerns are addressed as quickly and efficiently as possible. Here is a sample maintenance process:
Step 1: Submit a Maintenance Request
- Log in to the tenant portal and click on the ‘Maintenance Request’ tab
- Provide detailed information about the issue, including the location and severity of the problem
- Attach any relevant photos or videos that will help us understand the issue
Step 2: Maintenance Staff Contact
- A member of our maintenance staff will contact you to schedule a time to come and assess the issue
- Be sure to provide a phone number where you can be reached in case of any questions or concerns
Step 3: Maintenance Assessment
- Our maintenance staff will assess the issue and determine the appropriate course of action
- If the issue is minor, they may be able to fix it on the spot
- If the issue requires more extensive repairs, they will provide an estimated timeline for completion
Step 4: Maintenance Completion
- Our maintenance staff will complete the repair or maintenance work as quickly and efficiently as possible
- If there are any delays or unforeseen issues, we will keep you informed of the progress
Step 5: Follow-Up
- We will follow up with you to ensure that the issue has been resolved to your satisfaction
- If there are any additional concerns or issues, we will work with you to find a satisfactory resolution
At Roberts Real Estate and Property Management, we are committed to providing our tenants with a safe and comfortable living environment. We hope that this maintenance process will help make the process of requesting maintenance or repairs as easy and stress-free as possible. If you have any questions or concerns, please don’t hesitate to contact us.
At Roberts Real Estate and Property Management, we understand the importance of keeping your property in top condition. That’s why we have a dedicated maintenance team that is available to address any issues that arise. Our maintenance process is designed to be fast, efficient, and transparent, so you can rest assured that your property is in good hands.
When you need maintenance, simply submit a request through our website, email, or phone. Our team will assess the issue and schedule repairs with trusted service providers. We’ll keep you informed throughout the process, so you’ll always know when to expect repairs and what steps are being taken to resolve the issue.
After the repair is completed, our team will follow up with you to ensure that the work was done correctly and that there are no additional issues. We may also conduct periodic inspections to identify potential maintenance issues before they become major problems.
At Roberts Real Estate and Property Management, our goal is to provide the highest level of service to our tenants. We believe that a proactive and responsive maintenance process is an important part of achieving that goal. If you have any questions or concerns about our maintenance process, please don’t hesitate to contact us.